help! parcels for delivery courier - I keep emailing them but they dont reply!

[loulabellecelino]

I had a pushchair delivered by parcels for delivery last week, it got damaged, I've emailed them 4 times now, and have been totally ignored. They dont have a telephone number, but just email, which according to the website, will get a "speedy response" within working hours. As I said, 4 emails and a full week later and I have had no response from them whatsoever.
Has anyone else dealt with them and had this problem?

Who are you dealing with? The courier I mean?

its parcels 4 delivery - uses DHL. website is www.p4d.co.uk

You are snookered then, DHL are cr**

Office telephone number :

01295 267200

I would contact DHL - do you have the dispatch note? Go to DHLs site, track it and send them an email. I had problems with DHL in the past but recently they've been fab.

I will give DHL a ring. I mean I know P4D are cheap, and I was expecting it to take a couple of days to get a response, but really this is taking the mick. I dont have a dispatch note as it was a parcel the courier collected from someone else (I arranged) and was delivered to me. All I have is the tracking number.
Thanks for the phone number anyhow, I will give them a try!