We have a Miele. DH wanted it because his grandmother had one that run for about 30yrs!
We moved house a while ago and the machine got dropped and because it weighs something like 90kgs it broke something inside even though it was only dropped a couple of inches.
So, this meant we had to get the Miele repair guy out. The customer service was fantastic. He had to come out twice because he didn't have the part with him, and both times, we were sent a text the day before giving us a one hour time slot, he turned up when he said he would, was polite, got the machine fixed and although I would love to say he was swoonsome, I'm afraid he wasn't... We had to pay for the repair as accidental damange wasn't covered under the guarantee, but we got something like a 50% discount because it was still in the guarantee time.
So definitely worth the money I would say