I want to email a complaint but NOT JUST TO "CUSTOMER SERVICES" How can I find the name of the manager?

[mumonthenet]

using the internet?

Depends what type of company it is I suspect. Are you looking for just the line manager or more the CEO?

Send it to the CEO you probably won't get a personal response but someone senior will deal with it, and quickly.

thanks tequila,

It's a famous high street store.

I emailed a complaint/query a month ago.

I have had replies from three DIFFERENT people over these weeks, but cannot get a CLEAR statement out of them. It is amazing that they call themselves the "Customer Services" department.

They all sign their emails with their cutsey first names.

I just want someone who has a surname and who can answer in an intelligent manner. Want the boss of Customer S. Though I don't mind the CEO. I could call them later I suppose.

Right the CEO it is...

How do I find that out using internet?

anyone know?

Why does it have to be the internet? IMO you will get a lot further using the phone and asking who you can talk to.

Some companies have 2 websites. 1 for customers to purchase from and 1 which will give company information etc.

Best thing is to probably Google them. Or Google 'CEO of XXXX' and see if there are any news stories etc. which he/she may be mentioned in.

ask them. politely.

than demand to know

thanks girls,

am overseas and thought I could do everything on the internet.

Am so irritated by them am half tempted jst to leave it and never go in their shops again. But am not going to make it that easy for them to get rid of me