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Original poster

Debenhams- Cancelling my order with no reason given

2 replies

Wallshaveears · 27/01/2009 09:28

I placed an order yesterday for an item of clothing that was in their clearance section. Paid for it with a debit card, plenty of money in my account for the order to go through.

Had a conformation email straight away, but then this morning they have sent a cancellation email saying that they are unable to process the order, but haven't given a reason. It just says to rest assured that my card won't be charged.

The item is still showing as in stock on their site, and I have emailed to ask them why they have cancelled it, but it takes up to 3 days for a reply.

Has anyone else had this ?

OP posts:
Stayingsunnygirl · 27/01/2009 10:03

Have you tried ordering it again from the website to see what happens?

Original poster
Wallshaveears · 27/01/2009 20:14

Good idea, but they have taken it off the site now, so it must be out of stock.

OP posts:
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