Their customer service is second to none.
I phoned for an engineer to come out because the outer door hinge had broken and the machine won't work unless both doors are shut.
He has just been out, done a FULL UPGRADE, new computer, new door lock and a new outer door all as part of the service for no extra charge.
We have now got the the equivalent of the newest model for nothing. They have been like this since day one and engineers come out within 24 hours.