...shite awful company.
I have said it before, but they are.
- Shoddy workmanship. plastic bar at bottom pulled out by DD within 10 minutes, you can see cut marks, its just a strip of blackout material glued with not very sticky glue, it has a pin hole which lets in loads of light, it does not fit the window well and thus lets in light!
- The cheap plastic bobbly cord comes down to my waist and is a hazard - the possibility of DD strangling herself when in her cot is high as she can lean out of cot and reach it, its so long - had to move cot.
- We waited for over 3 months for it to be fitted, despite constant calls - they lost measurements, found them, lost them again, found them again.
- They charged and deducted the full amount and now claim we paid half only - which means the onus is on me to prove otherwise because they cant keep accurate records
- They promised a 10% discount, which was never applied.
- Today when I tried to get it sorted, the person agreed that £8.70 discount for 6 months of no/poorly fitting blinds which cost not far off £100 was unacceptable, and offered for them to come and replace, with the same blind, and no more discount, when I refused, the alternative was:
Refund me the full amount, and take the blinds back! So I said, yes if they were two options, they can take their blinds back!
The person said until I get rep round to collect the blinds, as I no longer owned them, I should take them down, was I able to do that? I said not a chance, I am not going to risk falling off a ladder to remove a blind which might then get broken and then I get charged for, so they would have to wait until the rep came and removed them!
I would have considered a better fitting blind and a bigger refund, but no, it was either the same ill fitting blind with cheap workmanship and a deduction of £8.70 for the trouble over the last 6 months, or no blinds at all!
Shame on them, they quoted us £400 to do our very large bay windows - wood venician ones, and they can stick that up their backsides forget that!