I recently bought my child a new pair of Clarks leather school shoes.
On the first wear it happened to be raining and when they took the shoes off, their feet were wet.
I went to the store and asked for an exchange. They refused saying there was nothing wrong with the shoes. I should not expect them to be ‘waterproof’. I tried contacting online support and got the same message. I’ve explained I did not expect them to be ‘waterproof’, they were not jumping in puddles, just walking home from school.
I believe they are not fit for purpose. Surely you can expect your child’s feet to remain dry in a pair of school shoes?!
Am I wrong?