I wasn't sure where to post this.
I ordered many dresses from coast for a wedding. I tried to return them and on the returns portal it was only giving me an option to refund to gift card. I contacted customer services and their response was it was a system issue and they can't correct it. Now I am stuck with a £360 gift card for coast/debenhams. I am going to try to escalate it because it is ridiculous but just wanted to warn people.