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Lost my dads phone number in broadband move!

1 reply

Hotflushesandchilblains · 10/12/2024 20:24

Elderly dad was complaining about his bills so offered to look at them with him. Had been with the same broadband company for years and was paying a fortune, but could not reliably watch tv because it kept freezing. So we looked for another deal and I helped him switch. At the same time, could see he had a talk package with the same provider that was supposed to cover international calls, but he was also being charged for the calls. When we queried this they said he was calling from nothern Ireland to the Republic (he wasnt, we dont live in NI). Anyway, it now transpires that he has no home phone, the provider he has gone with does not offer landline packages, and I am afraid he has lost his landline number. He hardly gets any calls on it, but at his age, losing it is a hard thing. Is there any way I can get it back for him?

OP posts:
zzplea · 11/12/2024 09:09

Either change provider to one who does provide a landline or get a landline from another company, eg BT. Cost will be high though. And he won't get his old number back.

Note to anyone else: don't presume all broadband providers offer a landline too. Check the details carefully if you want both.

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