I recently purchased some items from Zara one of the items was missing when they were delivered. Zara refused to believe me claiming they had checked their procedures and this proved nothing was missing. The item missing was a winter coat that would not have fitted in the box that was delivered along with the other goods. This was bad enough but you can only contact them via WhatsApp, first of all talking to AI. Every time you contact them you have to explain your issue from the start which is very frustrating and they don’t review the prior WhatsApp messages. I wasted a lot of time only to be continually fobbed off. I asked 5 times to speak to a manager and was fobbed off, finally they agreed that I could provide a time slot to speak to someone which I did. They ignored my suggested time and date and called me on a different day. I’m still going round in circles as every time I contact them I have to start again. The worst customer service I have ever had by a long way.