Amazon

[Glasgowgal200]

Ordered a couple of things on Saturday evening (16/12/23) to be delivered on Monday (18/12/23). About midafternoon on Monday I received an email saying they had delivered my items and were put through my letterbox. I went to check and I even opened my front door to see if they were outside the door but there was nothing there. I went back to the email and there was a bit you could leave feedback and there was a big that said it had been delivered but it hadn't so I clicked on it. I went to amazon customer service and brought it up with the send they just said that the delivery update had been wrongly updated. I have not had a problem usually with amazon deliveries and was wondering if anyone else had this happen to them as well. It's not that the items were expensive but it's not like I can afford to either order them again or lose the money on a non-delivery.

I just had the same thing. About £80 worth of stuff I need before Christmas. Got an email and account updated to say it was "handed to resident" at 17:30. I was in my sitting room with window facing the road at that time and no delivery was made.

Amazon are just saying I have to wait two days but I can't so I have ordered the items again and will have to send one lot back if it eventually turns up, or claim a refund when they finally admit it isn't coming.

Just been back on to amazon as I still haven't received the item so have requested refunds on the orders. It's not like I was in urgent need of them or they cost a lot of money but I'm not happy with the customer service. 😕😕😕😕

Another Update.

Received the missing items on Friday 5th Jan. They were put through my letterbox - just the 2 weeks overdue. No idea what had happened to them as the packaging looked like someone had already got into it but the items were still in the them!!! Very confusing. Don't know if it was amazon who delivered them or a neighbour who had a guilty conscious???? Just glad I have eventually received them.