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Original poster

HELP!!! been contacted by BBC watchdog re LUNA

9 replies

JellyNump · 13/02/2008 18:40

I was looking for the mumsnetter who contacted me the Mamas & Papas Luna and how unsafe they are!!!
I was contacted by BBC watchdog and they wondered if you would speak to them too?

OP posts:

itsahardknocklife · 13/02/2008 20:28

I'll speak to them about how awful the Luna is, as well as their customer service.
We ended up binning ours after three uses.

Original poster

JellyNump · 14/02/2008 22:11

Hey! That would be good, the lady I spoke to at BBC watchdog has said for me not to give out her tel number but is there an email address I can give her for you?
Her name is Maria Atherton

OP posts:

Original poster

JellyNump · 14/02/2008 22:14

Anyone else had problems?

OP posts:

tootsweet · 14/02/2008 22:17

Hi. I've just bought this push chair. What problems have people encountered?

itsahardknocklife · 14/02/2008 23:50

my email address is [email protected]

Hi tootsweet, if you have the newer version with the adjustable footrest then I believe they have ironed out some of the problems. Mamas and Papas are quite well known for refusing refunds and exchanges.

tootsweet · 17/02/2008 12:46

Thanks for that. I'll check that now. I agree with the comment about customer service. A friend of mine has had terrible service recently regarding a pliko pushchair.

nikki8609 · 17/02/2008 20:40

i had the luna and used it once and the clip broke that holds the strap on. found out from mamas and papas would have to pay £80 for a whole new seat unit. worst buggy i have ever tried

Original poster

JellyNump · 19/02/2008 21:04

I have the Luna without the adjusting leg rest. I found that while I was pushing my dd down the kerb to cross the road the front wheels kept getting stuck in gutters and meant the buggy was tipping forward into the road! I complained but they were awful and their response was basically 'tough luck'.
If anyone has any comments they'd like me to pass on please email me at [email protected] and i'll pass it on to the BBC lady

OP posts:

nappyaddict · 11/04/2008 07:53

has anyone else had the problem that when you put the front wheels down to go down a kerb or steps they sometimes get stuck? i find at the park grass and mud gets stuck in the wheels and i have to pull backwards and then forwards to get it out. does anyone else have to do this? does anyone else think the wheels are more rattly than that of a normal lightweight pushchair aswell? saying that it's nice and light to push and easy to steer with one hand.

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