Vinted…I have an issue button

[BabyB7]

Hi

does anyone know where the I have an issue button is? I’ve been scammed and they sent a glove instead of a baby carrier. I need to press the I have an issue button but there isn’t one in the conversation screen with the seller. I don’t want them to get my money and time is ticking as Vinted automatically change status after 48 hours.
can anyone help?

I am having the same issue, do you have to press “mark as received to get to the I have an issue button ? This seems backwards as my issue is I have not received item, can anyone help ?

Do not press the button saying ‘mark as received’ as vinted will release your money

On Vinted, the process to report a problem with a purchase can vary, but generally, you should be able to find an option to report the issue within your order. Here are some steps you can follow:

1. Open the Vinted app or website and go to your account.
2. Locate the order for the baby carrier you purchased.
3. Within the order details, look for an option like "Report a problem" or "I have an issue."
4. Follow the prompts to report the problem, and provide details about receiving a glove instead of the baby carrier.

It's essential not to mark the item as received if you haven't received the correct item, as doing so may complicate the process of resolving the issue.