I hate sky tv

[Tech]

They are doing my head in. Impenetrable phone menus requiring multiple answers of the "what do you want" variety, only to get through to some half-witted idiot who asks the same questions over again and then says you need to be transferred to another department. I feel like throwing the whole fecking lot out the window.

Oh, only pausing to try sell you "sky talk" before saying you need to be transferred. Grr. blood heating rapidly and may boil shortly.

aww tech
whats wrong with your sky?

and yes they do suck

using their waiting times to advertise to you on the phone

whats that about?

cheeky bastards!

In the end got through to helpful young fellow-me-lad, so am mollified.... slightly. I was trying to arrange sky plus for my dad, but he changed his mind on something after we ordered. It turns out sky can't amend orders so I had to ring customer services to cancel the first order, then get connected to sales to re-order. All took about 40 minutes. Feel like I need a nap now....

for tech

they are cheeky

turn it off at the wall...count to 30...turn it back on....

That'll sort ANY problem ...surely?

No, tigana, that's computers. The cry of the helpdesk - "Have you tried rebooting it?"

Thats sky boxes too IME...when the sky box crashes, you turn it off, wait a bit, turn it back on again...promise....

i had prob with sky box crashing and a sky- approved engineer said to turn it off completely, take out the viewing card, wait ten minutes or so. put in card. switch on box onto red, then see if that works.

but not original op

you are all depressing me so much - We have Virgin Media WHICH I BLOODY HATE - for all of the above reasons and more and I was thinking I'd had enough and we'd change to Sky - but it's obviously no better

have Been with SKY now for 13 years and my troubleS started with them mostly around 2 1/2 years ago and have been ongoing ever since PROBLEM AFTER PROBLEM

I have taken time off work which are unpaid holidays which meant I lost around £150 in wages sitting around waiting for engineers who either couldn’t fix it or were the wrong type of engineer or the engineer never actually needed access to the property so I lost money to sit at home staring at a brick wall
I have been called a liar by them and when I told him to go back and listen to the recordings they make of our calls to prove I wasn’t a liar he change the subject
Customer Service is rude but I’m not sure I can say it’s the persons fault or SKY’s training as I’ve seen another website where a lot of people who used to work for sky have commented on how they are trained to treat/handle customers and this is one of the reason they claim they left working for SKY.

I went to the ombudsman who didn’t seem to give a damn and issued sky a letter to give me a fraction of the money I had lost. I’m now tied into a contract until the 21st of December 2018 and I have a countdown timer on my iphone for that day and one month before I’ll be calling them and cancelling everything with a months notice... my broadband and phone will be with a different company and I’ll be going on Freesat and NOW TV to get whatever I need for viewing pleasure and rather than paying £50 a month for basic tv and regular non fibre broadband Incl phone I will be paying £28 for the exact same tv but with fibre broadband incl phone... no brainier in my opinion...

SKY are a rip-off Company that would step on the vulnerable and sick just to get a penny as I have experienced first hand, they have added stuff to my account telling me it was £1 special deal and if I didn’t want it anymore I could cancel and go back to my original contract plan HOWEVER when I wanted to cancel this £1 special deal and go back to my original plan the plan no longer exists (they never told me they were going to be removing this plan) so I am now paying far more than I ever was
They are liars and a rip-off, they persuade people to do things and then change their plan/contract while people are trying out a special deal... it’s unfair and unprofessional and that is why after 13 years of being with SKY I am leaving and I am never going back to SKY and I will tell everyone I know to leave as well. 8 months and 20 days and counting... I can’t wait to leave I will celebrate with champagne that day