Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Shopping

From everyday essentials to big purchases, swap tips and recommendations. For the best deals without the hassle, sign up for Mumsnet Moneysaver emails.

Wrong items on receipt.

1 reply

MerlinCoconut · 17/09/2022 18:08

Bought some clothing and put receipt in shopping bag. At home tried on clothing and what didn't fit I put in the bag, to return to the shop after I returned from a few days break. Come back and go to the shop and was told I wasn't allowed to return them as the barcodes on product didn't match the receipt. They didn't believe me when I told them that is the only receipt and that I haven't removed the receipt from shopping bag. I could only exchange for another size and was told I had to pay more as the item I returned was of less value despite the price being the same on the receipt and tag. Called head office and have been offered a refund of the difference I paid when I next go in store. Checked the barcode of the clothing I didn't returned and that doesn't match on the receipt either. It is definitely the right receipt as it didn't leave the bag for a week. And my card details. I don't think anyone at the shop believed me and felt like I was being called a liar. I wondered if it was a technical issue. Has anyone else has gone through a similar experience?

OP posts:
MerlinCoconut · 17/09/2022 18:43

Just feel embarrassed and upset with myself for getting so annoyed about it all. And worried about seeing store manager tomorrow. I felt a bit insulted to be told the only way to return something was to pay more to exchange and the sales assistant was giving me a good deal because I couldn't find the proper receipt.

OP posts:
New posts on this thread. Refresh page
Swipe left for the next trending thread