Sainsbury- almost 7 months out of date Apple Crumbles

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Am I being unreasonable? Sainsbury’s online sold me Apple crumble which was almost 7 months out of date.

Said it’s quality over safety

Am I being unread to refuse £ 25.00 compensatory payment

his was an online order of 3 Apple Crumbles. All of which was out of date. Had proper procedures were followed this would or should not have happened. I did not walk into store and choose them?

IT’S NOT OUT OF DATE!!!
you keep picking parts out but keeping getting the same parts wrong.
As we’re copying and pasting....

Best before dates are an indicative guide of when the quality of food or drink will start to change. They are not to do with safety. Food that has passed its best before date is safe to eat.

Best before should be considered a rough guide rather than a strict rule. There is no reason to throw away food that goes past its best before date, it is perfectly safe to eat and will often taste just as good.
The government has actually considered scrapping best before dates to help prevent food waste. Best before dates can give a misleading impression that food is no longer suitable for consumption, meaning lots of consumers will throw out their food after the best before date has passed when they don?t need too

WHAT DO THE EXPERTS SAY?

Do not eat anything after its use-by date; however, you can safely eat food after its best before date. I think we definitely waste too much food in this country. So Dan has got a good business and a safe business."

Julia Falcon, Love Food Hate Waste Campaign

"We lead extremely busy lives and taking an interest in what's written on the date label and then understanding what that actually means is a step too far for a lot of us. If people were more confident about what date labels mean they'd get round to eating more of their food rather than throwing it away."

Sam Montell, nutritionist for the Food Standards Agency

"Shops are allowed to sell food after its best before date has passed. Best before dates are concerned with quality rather than safety, so it doesn't mean that the food is dangerous if the date has passed."

@theconstantinoplegardener

I also don't believe that FROZEN apple crumble, correctly stored, would make you vomit. The £25 is a good will gesture, not an admission of liability.

Perhaps you left your freezer door ajar and the crumble defrosted and then froze again? That might allow enough bacterial growth to make you sick - but it would be your fault, not Sainsburys.

So you've deciddd it was OP who let it defrost? Definitely not Sainsburys.... Interesting.

@MrMeSeeks

So you think it's acceptable to sell food 7 months out of date?

Why Do you keep saying food out of date?
It’s not out of date, its past its best before.

You were sick immediately but then you weren’t?
Fact your gp isn't concerned should tell you something, they are right, its frozen, bacteria cannot grow.
Just because this was the only thing you threw up does not mean this makes you sick, this is not how it works

Incorrect - bacteria absolutely can & DOES grow on/in frozen food; just very slowly

@EdwardCullensBiteOnTheSide

There are no frozen apple crumbles on the sainsburys shopping app.

There is on mine

Offer appropriate compensation to the two parties involved

Yup, there it is. People like you are ALWAYS after money. And they ALWAYS vomited immediately after eating it, which when pointed out that’s not how food poisoning works, ALWAYS changes to “actually it was later, but it was the only thing we ate”. Every Single Time.

I’ve dealt with hundreds of people just like you for well over thirty years. Honestly, give it up. Take the £25, it’s far more than I’d have given you (refunded cost of pies and maybe a £5 voucher if you were nice) and shop elsewhere.

What’s the magic number (offer) you think you’re entitled to then op?

YANBU, OP. That response from Sainsbury's is something else! Arguing that best before is just a guideline and denying you had food poisoning. I'd be pissed just at that. All they had to do was apologise and promise to review their stock control. You know, something reassuring to make you feel valued. Instead they tried to minimise it and dismissed your concerns.

Best thing to do is to vote with your feet.

Well food lurks in our freezer for years and none of us are dead yet!
What do you want from Sainsbury’s OP? Exactly how much hard cash do you think could possibly compensate for the trauma and pain you have been through, on this occasion?
Would you like us to form a support group?

YABU OP. I only got a fiver after being sold absolutely gopping fish that was three days out of date. Not BBE but eat or chuck date.

OP you asked whether you should accept the £25 offered and you haven't said what alternative action you want/plan to take.

If you do intend to take it further, you really need to get your story straight

YANBU OP, they shouldn't be selling food that's 7 months past any date on the packet, frozen or not. The responses here are weird, and I think people are just enjoying themselves now.
I had something disgusting in a microwave rice packet from Sainsbury's (Sainsbury's own) it honest looked like a mushed up tiny animal, because I'm sure I could see innards. I emailed them and they didn't even respond, so they're customer service isn't great in that respect.

I used to deal with customer complaints in a food factory. Healthy normal adults had never eaten the contaminated stuff, only elderly parents or tiny children!

YABU - they have made a more than fair offer with £25. You sound extremely grabby.

@BillywilliamV

I used to deal with customer complaints in a food factory. Healthy normal adults had never eaten the contaminated stuff, only elderly parents or tiny children!

Yes to this, unless it was something like broken biscuits, in which case it was always served to a VIP and was very embarrassing to the purchaser.

OP, are you originally from the US? I just ask as I noticed your use of the word 'puke' and 'sick' etc.

Sorry if I'm wrong. But I'm concerned about your wish for 'appropriate compensation'. If you are, you'll be aware that it's a different kind of system here. It's not you and your friend versus Sainsburys. You're never going to get individual payouts in this situation.

I really do think that £25 is enough. Yes, it's annoying, unpleasant and shouldn't have happened, but there have been no long-lasting consequences and I think it will do you better in the long term to let it lie.

Why would you check the date?

Well, I think your complaint answers that for you.

Offer appropriate compensation to the two parties involved

They have.

What do you deem to be appropriate then? You seem unable to answer this.

I'd take the £25 tbh. I bought chocolate éclair toffees from Tesco once and they all had mangy black bits all over them - I opened 2 sweets, the rest were checked by Tesco - and all I got was a letter saying oops yes, they were mangy. Quit while you're ahead.

Please can this go into classics?

Just imagining OP's compo face in the Sun next week.

@TweeBree

YANBU, OP. That response from Sainsbury's is something else! Arguing that best before is just a guideline and denying you had food poisoning. I'd be pissed just at that. All they had to do was apologise and promise to review their stock control. You know, something reassuring to make you feel valued. Instead they tried to minimise it and dismissed your concerns.

Best thing to do is to vote with your feet.

But BBE IS just a guideline and good poisoning is vanishingly unlikely. So their response is factually correct Odd how some people are offended by reality

My concerns were Sainsbury’s stating that it's about the QUALITY of their food and not SAFETY

Are you being deliberately obtuse?

The issue is not about safety because there is no way the apple crumble could be unsafe if you have stored the product in the appropriate way.

It's simple - safety is not an issue because it isn't unsafe!!

The only issue with eating food after the BEST before date is it won't taste its best. That is exactly what it says, it is at its BEST before that date, it is not unsafe to eat it after that date and THAT IS WHY THEY SAID IT IS QUALITY OVER SAFETY

Why is that is hard to understand? A 10 year old could understand this concept.

You know, something reassuring to make you feel valued
Valued? Grow up...

How much compensation would be adequate for you?

In your situation, I would be happy for them to just refund the cost of the product. I think £25 is very generous. It’s probably the high end of what they give out to customers for minor things like this.

I say minor, because as established you wouldn’t immediately thrown up had you actually suffered from food poisoning - parts of your story are contradictory and it seems like the supermarket agreed. They are essentially giving you the £25 as you didn’t like the taste and it wasn’t up to their usual quality.

Most complaints of this nature would just be dealt with by refunding the product cost, but instead you have £25 to play around with.