I would like everyone to know what a terrible experience I had with this store before placing your order or visiting their stores. I placed my order for my dream cot for my first child, I contacted them before the order and got reply straight away, delivery for the item was 2-5days. A week later still no news (baby is due soon so this was making me very nervous), I’ve tried to contact them by email, Facebook, Twitter, tried ringing every two hours. No reply. Two weeks pass, still no reply. As soon as I posted bad review, I get a reply. Now they do see my messages which I’ve been asking for days.
They say it’s weeks of delay for the product, and because I have posted a bad review they don’t “feel like” sending me the product, so will refund me. After telling them I want the product and not the refund, because I can’t get cot in time from anywhere else, they don’t seem to care, and 3 weeks after I have placed my order refunds me.
So not just they couldn’t bother to contact me, till I posted publicly about it, they kept my money for 3 weeks, didn’t inform me to order it somewhere else, and said they don’t want to send me my product because I posted about it publicly for everyone to be aware before ordering from them.
I’ve never been so disappointed, because this is not about did I receive another pair of jeans for me, or some useless thing, this was very important to me and now they ruined my dream in this magical time I should feel happy they made me stressed out and upset. Please, DON’T SUPPORT business like this, they don’t care, and are very rude.
Contacting the cot company and they said nobody have the cot in-stock now and won't be for months, so Huggle again made up lies about having cot in stock and making sound its my fault I'm not getting it. I feel terrible that such a company is selling children's items.