Miele Heat Pump Tumble Dryer - Caution

[Ecogirl9]

Thought I'd share this with any other 'Miele Heat Pump Dryer victims'.
This dryer cost me £900 2 years ago and has been absolutely awful so far: It takes a very long time to dry anything, but that saves energy so I have got used to planning my washing better, it continually stops mid-dry with a fluff alarm (finally resolved by washing the sponge filter on a quick machine wash) and turns my bed linen into a wet ball that never dries. I called Miele today and they told me that they are sending an engineer out with an 'update' which will fix the problem. Whilst I'm happy to finally get a resolution, I'm very angry that they knew there was a problem with this machine and yet they didn't contact me to offer the modification, only offering it when I made yet another complaint. Feel very let down, but wanted to share this info with others who I know have the same issues.

@Ecogirl9

Thought I'd share this with any other 'Miele Heat Pump Dryer victims'. This dryer cost me £900 2 years ago and has been absolutely awful so far: It takes a very long time to dry anything, but that saves energy so I have got used to planning my washing better, it continually stops mid-dry with a fluff alarm (finally resolved by washing the sponge filter on a quick machine wash) and turns my bed linen into a wet ball that never dries. I called Miele today and they told me that they are sending an engineer out with an 'update' which will fix the problem. Whilst I'm happy to finally get a resolution, I'm very angry that they knew there was a problem with this machine and yet they didn't contact me to offer the modification, only offering it when I made yet another complaint. Feel very let down, but wanted to share this info with others who I know have the same issues.

@Ecogirl9 how did the Miele dryer work out with the update? Are you happy with it?

Hi yes it’s now fine, but they have only modified the Cottons programme to reverse tumble to avoid ‘balling’ (their words for it). The problem still exists with the cotton Eco programme. Since the engineer left have only had the beeping once and there was dust in the filter. What I would say is using this type of dryer is a bit of an education as it’s very different to my old Creda. You need to use it on a continuous basis, not for last minute emergencies. I have educated the rest of the family now and it is saving money compared to my old vented dryer. Best of luck.
One last thing I tend to use the minimum iron programme a lot if the time now as I find it dries enough and a lot less creasing.