Amazingly, we are half way thru' having a new kitchen fitted by Optiplan - I can tell you more next week when it should be finished.
Kitchen looks good quality wise - although only the carcasses have been fitted so far.
We have a few niggles though. Firstly their payment system is silly and annoying, lots of different payments and to different people, eg first payment to them, payment to haulier on delivery for the delivery service only, second main payment has to be made by bankers draft or cleared cheque. More payments for granite tops and for the fitter!
Next irritation is that somewhere in the small print it says you are responsible for the disposal of rubbish. The optiplan fitter tried to put the rubbish in the builders skip (we are having lots of work done). The builder understandably was not happy, so we either pay him or the fitter to remove it or we take it to the tip ourselves. Very poor service IMO - and not what I expect when you have paid 16k for a kitchen. We have moaned to Optiplan but they say - it was in the terms and conditions.
Also had a near miss with the granite tops - nearly ended up with a lot of unecessary joins because the fitter didn't explain the templates properly.
This is sounding a bit negative but on the positive side my parents had an Optiplan kitchen fitted 10+ years ago - it was and still is a nice looking solid practical kitchen - hope ours will be too. Please feel free to contact me if you want any more info.