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Help britax car seat won't work!

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tractorgirl123 · 24/03/2018 12:08

We have a britax safefix plus group 1 car seat, never had any problems with it apart from occasionally being a bit temperamental going in and out but usually when trying to do it in a rush and taking it out and starting again works

It's now gone so that the metal arms are slid right out and I t will clip into the isofix clips, but won't slide back fully into place when pressing the tension button, seems to be jammed somehow?
So there is a bit of a gap between the back of the seat and the car seat with it not fully back

Am hoping someone might know a trick to free it if theirs has done it???

I'm not sure if it is ok to use not completely in place?

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