damaged tiles

[melissa120405]

was wondering if anyone had any advice??

Had my ASDA shopping order delivered this morning, i had ordered diet raspberry for myself which must of leaked in the delivery van in the tote so as i put my shopping in much porch it was everywhere all over my food all over my floor. The delivery man was so lovely and apologetic, and i told him not to worry and i would clean it up.The only problem being is that as i have gone to clean this huge mess it stained my tiles and i cant get it off it on so many of them i am so upset:( is the company insurance liable? thanks in advance mel

What sort of tiles are they? Natural stone I'm assuming?

Poor you, I would call their customer services, it would seem only fair that they pay to either clean them or replace, I guess the other option is your house insurance but that doesn't seem right but they may well be able to tell you who is liable.

yes it has adsorbed the product:(

i am due to get a phone call in a few hours aparently:s

Make sure you take some photo

still have had nothing off them ties are heavily stained have about 20 pictures including the bags of shopping covered in the drink just really disappointed in their customer services

Presumably tiles weren't sealed?

Have you spoken to your insurance company, what did their customer services say

Sorry they are porcelain not natural stone nothing is getting it off I think for something that was not my fault for my premium to have to go up is unfair they should have insurances themselves to cover events like this:(