Had mine out at the weekend, as you do , to have a dam good look at it while 2 DS's were at MIL's, and I've noticed that the pushchair (once all the pram liner and stuff is out) the back plate is so hard and feels so uncomfortable to me let alone a babies soft back against it. Have you had a good look and noticed this yourself? I don't know what to do, with me being hormonal (19+5 week PG)and crying about the littlest of things, I don't know if its me just being touchy or weather you think the same as me "too hard and feels uncomfortable", I'm thinking about buying a sheepskin liner for it, if I still feel this down about it in a few months! But I am so disappointed! (never with any of the pushchair's/pram's and so on that I've had over the last 7 years, have I ever had this problem and believe me I've had a lot 35/40 may even be more than that)