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Build A Bear

10 replies

Thecharmed1 · 22/12/2006 17:49

We placed an order with them nearly 2 weeks ago and are still waiting for our parcel.
It was sent on the 19th, and they supplied us with a tracking number, but the number dont exist, and i have phoned Fedex to see if they can find out what has happened with the parcel to be told that they dont even have our postcode on there system.
Has anyone else ever ordered from these and had problems like this as well?
I am very annoyed because this is suppose to be a christmas present, and they told us it would be delivered today

OP posts:
FiveGoldenFIMBOIDs · 22/12/2006 17:53

Aren't they part of Hamleys?

FiveGoldenFIMBOIDs · 22/12/2006 17:55

Contact Details on Here . Kiss ass with the manager of Hamleys!

FiveGoldenFIMBOIDs · 22/12/2006 17:56

KICK ass even!

Thecharmed1 · 22/12/2006 18:04

Thanks fgf, i placed the order online!
Do you think they will be able to do something if i call them? I really dont fancy taking a trip to Regents street tomorrow, but if i have to then i suppose i will

OP posts:
FiveGoldenFIMBOIDs · 22/12/2006 18:07

Yes, I would kick up the biggest stink possible right in the middle of Hamleys. They own Build-A-Bear and it is up to them to put things right.

Thecharmed1 · 22/12/2006 18:10

Cheers, i'm gonna phone them!

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Thecharmed1 · 22/12/2006 18:16

Phone Regents street, they said they dont deal with online order, Lakeside does. So phoned Lakeside and they said they dont deal with online orders, and have given me another number to call!, but no one will be there until tomorrow!
How unorganised they are, i dont think i will order from them again after this cock up, and wont be recommending them either!

OP posts:
FiveGoldenFIMBOIDs · 22/12/2006 18:18

How annoying . I'll come to London and we can start a protest outside Hamleys telling everyone how crap they are!

Thecharmed1 · 22/12/2006 18:23

PMSL
Thanks for making me laugh!

OP posts:
ISawTortoiseKissingSantaClaus · 22/12/2006 18:25

I hope you get it sorted.
The emoticon next to 'cock up' made me giggle!

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