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Bl@@dy Bl@@dy and much stronger OCADO!!!!!!!!!!!!!!!!!!!!!!!!!!!

31 replies

miggy · 20/12/2006 17:08

Am sitting here with steam coming out of my ears. Booked a delivery slot weeks ago, for Friday, the one thing I have been organised about this year. Just sat down to change it (having just bought loads of salmon to book it) and it wouldnt let me. Phoned up and they said cut off date was 12 noon today, BUT on my confirmation email it said 11pm today-which is what I was working to! Apparently that was "a mistake" and due to shortages they ammended it yesterday and sent out an email saying cut off was now noon. Having searched my email, have found this email in deleted items folder, was sent there by norton as it was from "christmas at ocado" rather than normal customer services so was junked, and title was "last chance to amend xmas orders", nothing to indicate major change to the schedule. Personally I woiuld expect a phone call etc or at least an urgent type email from customer services. Am waiting for a call back from a supervisor but very much doubt they will do anything. Am not accepting or paying for the salmon though, but still no internet delivery now from anyone else!

OP posts:
KTreePee · 21/12/2006 11:18

Not wanting to pee anyone off, but I had my delivery yesterday... I realised on Tuesday evening that I should have made any amendments by 4pm not 11pm, because of the time of the delivery, gave it a go anyway, looked like it was accepted on the website and the delivery arrived as per the changes!

Their website seemed very busy though for the last few days - impossible to log on via the normal route but only if I followed from the link on the confirmation email

drosophila · 21/12/2006 11:33

I got the number of waitrose head office if anyone wants to complain.

cece · 21/12/2006 15:53

Just had my order delivered. All safe and sound except for myu Bread sauce mix What shall I do??????

They arrived 10 mins after my hour slot started.

Man very polite.

I have an extra kilo of brussel sprouts

A very pleasant first experience of Ocado

Anchovy · 21/12/2006 16:35

I have a nice Saturday afternoon slot booked with Ocado. Checked the website in passing yesterday and noted that the last order time was 11pm yesterday. Did a bit of ordering and left for DH to finish as I was off to my office party. He tried to update order at 10pm and was unable to do so, so we have missed the cut off. Grrrr.

miggy · 21/12/2006 20:07

Feel better now. Have braved m and s, spent huge amounts of money and it wasnt too busy, who needs ocado anyway.
On the other hand, ordered some curtains fron john lewis at 2pm yesterday, they arrived at 11am today fab service or what!

OP posts:
jajas · 21/12/2006 20:19

This reply has been deleted

Message withdrawn at poster's request.

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