problems with new fridge freezer

[nikcola]

we bought a new fridge freezer from argos direct 4 weeks ago and the frezer bit it frosting up loads it looks like it needs defrosting allready and in the handbook it says it will only need defrosting 2 a year, ive checked the manual and the temp and everything is all correct so should i ring then but what do i say ?

Have you got it near a radiator or draughty door. Some can be sensitive to the temperature around them and become overactive. Also make sure it is level.

Has the freezer door been shut properly all the time, nikki? With ours, sometimes it looks shut but the seal isn't tightly closed, so some warm air gets in and it ices up like mad.

Defrost it now and start again, but make sure the door is always pushed hard so that you can't open it without yanking.

the seal around the freezer looks lose, when it is shut its tightly shut cause dd cant open it she could open the old one ill defrost it tonite

If the seal is loose that might be the problem then nikki - if it happens again after you've defrosted it ring them up and play hell!