when internet shopping goes horribly wrong-- where to turn?

[bebejam]

Would really appreciate your ideas and advice on this one..

I purchased a christening dress from a company called Sundaybest.com. The dress arrived late (not to mentioned it was snagged, even if it had arrived when promised). I wasn't too concerned as the website states a fairly good return policy.

Anyway, 2 months, several unanswered e-mails and phone calls...still no refund. Complete silence from the company, and I'm not sure what to do next. I shop the internet all the time and have always had suberb experiences and dealt with great customer service.

What do you do when you stumble onto a dud?

There is an internet company watchdog thing \link{http://www.webguardian.com\here} that might help. Does the company have an address and telephone number?

rhubarb, thanks so much for the link.

yes, both a phone and address.

I call the phone number, and it I usually get an automated message that the answer service is "full"... or I do get through to leave a message- but never hear back.

The address is in Northampton, nowhere near me unfortunately.

There should be a "watchdog" thread on mumsnet, where members can name and shame who done them wrong so other mnetters can avoid the same sad story.

trading standards? even if they cant do anything themselves they would probably be able to give you advice

I presume this is their \link{http://wck2.companieshouse.gov.uk/5b8988958c0159b6da57928ca6ba7feb/compdetails\head office} you could try getting a number & stuff for them. The contact address comes up as web designers rather than the company. There is an out of hours number \link{http://www.sundaybest.com/aol.html\here}. Hope you get something from them.

Oh & here's an alternative email contact too [email protected] . Director is a Greg Poulson of the registered office address. Tel per 192.com is the out of hours number.

jbck-

thanks for taking the trouble to find that information (great sleuthing skills!)

...it is just sooooo frusterating when a company does you wrong, and you feel so helpless to do anything about it.

thanks again!

... would also highly recommend that mumsnetters avoid similar aggrevation and not buy christening/baptism/special occasion wear from Sundaybest.com

just not worth the tremendous hassle if something doesn't arrive/ or arrives damaged!