We applied for a further advance 6 weeks ago. We now desperately need it by tomorrow. I don't think I've ever spoken to so many people about the same bloody thing in all my life. Every phone call puts you through to about 5 different people and everyone of them doesn't know whats going on and no there isn't anyone else there that does.
Every person you speak to you have to explain how urgent it is and what's going on. One advisor put me on hold and then put me through to a sex chat line "by mistake" apparently. I wouldn't have minded if I was stroppy on the phone!
I phoned again tonight, after 5pm they'd all gone home except him apparantely, half way through the call he cut me off.
Anyway we have promised a call at 10.20am tomorrow, what are the odds of anyone ringing I wonder?
I just don't understand why they don't give you one or two points of contact all the way through. When I'm finished with this we're off and won't be back to Halifax.