Volkswagen

[Skate1]

Does anyone out there work for Volkswagen customer services?
I was hit by an uninsured driver nearly 3 months ago and my Polo has been in the body shop ever since. A part (a drivers seat, seat back) has been ordered with V.W by the body shop and 3 months on the part has not been made and they will not give a date when it will be available so it could be another 3 days, 3 weeks, 3 months or literally 3 years.

V.W seem to think this is just fine and I just get stone walled every time I ring. All they will say is that the part is on order, they don't have a date, they won't chase and they are waiting.
Ahhhhhhhhhhhhhhhhhhhhhhhhh. I feel so powerless like I am going mad and my poor little boy is often on the end of a very stressed out grumpy mummy as I am at the end of my tether.
I have threatened to go the media and just emailed Kelvin Mackenzie as he is good with things like this but I just don't know what else to do.
It is a V.W Polo for goodness sake not some weird sports car. I just want my car back.

Help.

Just spent nearly an hour on the phone again to V.W and have asked them for a courtesy car as it is the fault of their company that I don't have my car back after 3 months and still they have no date as to when the part will become available.

The answer was that because my car is at an independent body shop (as directed by Direct Line) they will not supply a car. I fail to understand any logic in this as the body shop is a customer and I am a customer.

What they are really saying is that we do not feel you are important enough to loan a car to.

I might as well talk to a brick wall!