Argh I am SO SO SO SO angry with Next!

[Yorkiegirl]

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if you smash them i would imagine they could then accuse you of damaging them couldnt they? i think i would speak to a manger on the phone and make sure you have all their details before going ahead. i would also be tempted to complain a bit louder about this and threaten with trading standards over safety issues

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I'd tell them the delivery people can smash them. Suppose you get hurt when smashing them up, what are Next going to do then?

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i would, the service you have got so far is disgusting.

i would, the service you have got so far is disgusting.

YG, I am angry on your behalf.
As you know, DH works for Next (the Clothing bit, not the home furnishings)
His reaction was one of total non-surprise, he knows someone who's job it was to smash 'seconds' furniture and put it in skips .
Complain and loudly. Next really need to smarten up their act.

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Write to Simn Wolfson, the CEO. He needs to know just how crap his empire's customer service is.

Write to Simon Wolfson, the CEO. He needs to know just how crap his empire's customer service is.

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David Jones is the chairman, Simon Wolfson the CEO
the address of HQ is:

Next plc
Desford Road, Enderby
Leicester LE19 4AT

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Go and nick them back then! I would, tee hee.

Apt name for you then secondhandrose

I work in a call centre- i would still write the letter.

Although you have spoken to a manager and they say they will look into the most likely wont

write ther letter you may get compo too

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Good! I hope the furniture buyers have had a rollicking and hope that better quality stuff is on offer in future.

Sadly I doubt it Gingerbear .