Posted this in the 'Toys' section this morning but think it's the wrong section as no-one had commented on this serious (to us) issue
Hi all,
New to MumsNet, so take it easy with me...
I sent this email to Baby Einstein on 14th Feb, which will explain the issue:
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Good Morning,
We bought two of your products last year, as we'd heard great things about your company and how it stimulates and promotes baby learning.
However, it seems we've encountered the same problem on two products; they are:
Rainforest Discovery Centre
Rainforest Play Gym (Penguin Teether)
The stickers on the teethers have started to come off and we were alarmed as we cannot find all of the pieces of the stickers, so our little one might have ingested not only the sticker but the adhesive you use to apply it - very, very worrying, as you can imagine.
Obviously, we are furious (and disappointed) with your company and products and have since ceased using them with our 6 month old. I would appreciate a response to this matter, as I'm that angry about it that I want to take it to a higher body but wanted to hear your reply first.
I await your response.
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I had their stock reply email saying that they would be in contact within 48 hours and then, a day later, got this:
Dear Charles,
Thank you so much for your e-mail. We sincerely appreciate the time you took to contact us and your interest in our products. At the Baby Einstein Company, resolving your issue is important to us.
Since our Disney Guest Services department handles safety concerns regarding our products, I would like to have them contact you directly. Would you please send me your daytime phone number and your address and I will have them contact you to assist with this matter?
If you have any other questions or comments feel free to contact me by email or phone at 1-800-793-1454 option 5.
Thank you!
Mary
The Baby Einstein Company
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However, from such a quick response, we heard nothing for 5 days, as I sent our contact details and explained we were in the UK, on the 15th
I have written back, on the 20th with the following:
Hi,
With such a serious issue as this, I would have expected someone ring back fairly quickly.
As you have not called the number below, sent to you over a week ago, I take it you're not bothered about me highlighting this defect or working to find a solution.
Therefore, unless I hear from you tomorrow, I will take this to Mumsnet (the largest and most vocal parenting group in the UK) and Trading Standards (to warn of the defect).
I await your reply,
Nothing...
So, my questions are: has anyone else had a problem with this? How do I get any answer at all from an American Company that I cannot afford to ring and how do I go about taking this to Trading Standards?
Some advice would be gratefully appreciated. Being a new Dad, I find myself being a lot more concerned about these things than I thought I'd be...
Loving it all, though!
Thanks (in advance),