Very disappointing experience with GoStudent.
I signed up for the service for my daughter, but unfortunately the experience was very frustrating. The website was not working properly, and my daughter only received two lessons, despite being promised further lessons.
I contacted GoStudent several times by phone because I wanted to cancel the subscription. I was eventually told that the subscription would be cancelled. I then sent an email on 31 March formally confirming my cancellation request and asking for a refund for the remaining unused lessons.
Despite this, the cancellation was not properly processed. I continued trying to contact them, but I received very little support, and at one point the telephone number I had been using was no longer available.
I feel that I made every effort to resolve the situation directly and gave them plenty of opportunities to deal with it. Instead, the whole experience caused me a lot of stress, frustration and wasted time.
I would strongly recommend that anyone considering signing up carefully checks the cancellation process and keeps records of all communication.
Overall, I am very disappointed with how my situation was handled and with the lack of communication and support.
They send me debt collection for 1500!! Crazy