I posted on here before about a fake Instagram account that has been set up with DS2's full name.
It makes fun of the fact that DS2 posts photos of his interests (animals and science) rather than selfies holding a beer at parties.
DH sent them a direct message to ask them to delete the account. DS1 knows the only boy who has commented on a post on the account (the younger brother of one of DS1's good friends) and has messaged him to tell him to desist.
The account has stayed active and yesterday posted a second photo. DH reported the photo. I reported the account, filled in Instagram's online form to report impersonation and followed their instructions, uploading a photo of DS2 holding his passport open at the photo page. I explained why the account was malicious in intent.
This morning I received an email from them:
"We're not able to remove the account you reported. We remove impersonation accounts that are meant to mislead, confuse or deceive others."
The fake account (unlike his real account) has his full name on it! How is that not intended to mislead, confuse or deceive?!
The only thing that's stopping me from being really quite angry is that DS2 isn't bothered or distressed by it.