Did you follow these steps?
Video Transcript
How to use the app
Follow the steps in this video to add free bus travel to your Young Scot National Entitlement Card. You’ll need to have it handy and have the Transport Scot Pass Collect App downloaded.
Open the app and click ‘Collect a young persons bus pass’.
On the next screen click ‘Yes’.
And then scroll down and click ‘Start Collection’.
Now hold the back of the phone to the Young Scot NEC, as if you’re doing a contactless payment. It’s important to make sure you hold it in the right place – this is different depending on whether you have an Android or iOS phone. The correct place is usually at the top for iOS and in the middle for Android.
Hold still until the app recognises your card.
Go back the home screen and click ‘What’s on my card?’.
Followed by ‘Press here to start’.
This will show the free bus travel has been added onto the card.