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Nagasaki Scotland Covid Vaccination app - record gone, help!

11 replies

gardenhelpneeded · 01/04/2022 22:43

Working yesterday but disappeared today! Please help as we’re flying overseas on Sunday.

This us the message I’m getting. I’ve tried turning my phone off then on, logging out and then back in but nothing! Angry

Nagasaki Scotland Covid Vaccination app - record gone, help!
OP posts:
gardenhelpneeded · 01/04/2022 22:44

Nagasaki?!!!! NHS. Crazy autocorrect Hmm

OP posts:
mapleleavesreturn · 02/04/2022 08:33

I've had exactly the same thing and also flying Sunday - can only think it's not coping with the volume, have you got a downloaded paper copy?

I'm going to try deleting and recreating my account. Bit of a fiasco...

Bratnews · 02/04/2022 08:37

I don’t have the app but got a download here: vacs.nhs.scot/csp?id=csm_login

And just use the QR code when travelling.

gardenhelpneeded · 02/04/2022 08:39

Yes I’ve downloaded thanks but I need the app whilst we’re away so I don’t have to tote the paper around (skiing). Sorry to hear you’re in the same boat! Makes me feel a bit better though Grin

OP posts:
Chemenger · 02/04/2022 08:40

Just looked at mine and it is the same. There might be a problem with the app.

CuddlyCactus · 02/04/2022 09:02

Mine is working fine today so it's not a problem with the whole system.
I think there's a number you can call for technical issues. Whether they're available on a Saturday......

Lidlfix · 02/04/2022 09:13

There is a problem with the app triggered by an upgrade being ran last weekend. If you delete then reinstall all is well. Don't worry you don't have to do the whole facial recognition pain in the arse stuff again just your email and password (which I had forgotten) it was straightforward for a technophobe like me. Though I still printed one due to being a big feartie!

Chemenger · 02/04/2022 09:22

Just reinstalled the app and it’s all fine again.

mapleleavesreturn · 02/04/2022 10:28

fab - what a panic! I might email myself the pdf download just in case of techie issues, as you can show a pdf on your phone too!

gardenhelpneeded · 02/04/2022 10:32

Brilliant, reinstalled and it’s working. Thanks!

OP posts:
mapleleavesreturn · 02/04/2022 10:34

delete and reinstall worked here too, phew thanks @Lidlfix

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