Is there anyone, aside from Citizens Advice, who could help my elderly parents fill out the Pension Credit forms? They’re both in their 80s and really struggling financially. They receive the state pension and only about £400 a year from a private pension. They do get a small reduction in rent and council tax, but they've been told they don't qualify for Pension Credit.
They completed the application online themselves, but I suspect something may have gone wrong in the process. Unfortunately, they won’t let me assist or look into it for them—they’re a bit old-fashioned in that way—but they would be willing to speak to a professional.
My mum has several health issues and receives Disability Living Allowance. Her mobility is poor, and she recently had to finance a mobility scooter. My dad is recovering from cancer, which he was diagnosed with two years ago, and thankfully seems to be doing better now.
Any advice or direction on who could support them with this would be really appreciated.