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Relationships

Mumsnet has not checked the qualifications of anyone posting here. If you need help urgently or expert advice, please see our domestic violence webguide and/or relationships webguide. Many Mumsnetters experiencing domestic abuse have found this thread helpful: Listen up, everybody

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Original poster

Want to check -Is this true of T mobile

15 replies

Size6Feet · 14/08/2009 02:33

I'm being told that the reason h hasnt had a paper bill in ages is because T Mobile just decided they werent sending any out anymore and people can access their bills on their website?
I dont trust him anyway but I trust you !

OP posts:

UndertheBoredwalk · 14/08/2009 02:48

Am not on T Mobile any more, but just had Q nose at the site and seems all is the same as it was.
I never got paper bills from them, but I had to actively opt out of them. Their default is to send them.
So if he says he's not getting them, he's either requested that, or he is getting them!

PurpleOne · 14/08/2009 03:34

You can opt out of paper billing now.

I've been with Sky and Talktalk for 3 years and never, ever had a paper bill from them. And some companies charge for paper billing now too.

You need to be delving a lot deeper within your relationship if you don't trust him.

differentID · 14/08/2009 06:32

yes, we get paperless billing.

differentID · 14/08/2009 06:33

sorry, I should just add that they did this without us requesting it. If you wanted to continue reciveing paper bills, you had to ask for them.

cheekysealion · 14/08/2009 07:38

think you now have to pay for paper bills

hambler · 14/08/2009 07:43

yes they switched mine to online only without asking.

are you concerned for a reason?

Lotstodo · 14/08/2009 08:26

I receive paper bills from T mobile and have never been asked if I wanted to receive bills online instead. Surely, if you want to get them online you have to have a pasword and account set up for this and so wouldn't this be an either opt in or opt out set up and not compulsory?

janinlondon · 14/08/2009 08:37

They charge you now for paper bills. It does seem that the opt in or out is a bit hit or miss - we tried for months to get the paper bills stopped, but others seem to have been automatically opted out. On this one he may very well be telling you the truth.

Feenie · 14/08/2009 08:42

They told me they had switched mine to online billing, rather than asking me. Hope you ge things sorted out.

tots2ten · 14/08/2009 08:44

dh still gets a paper bill as well as a txt message saying that a new bill is available to view online.

stripes200 · 14/08/2009 08:51

DP works for T-moblie.

Yes, they are phasing out everyone's paper bills unless you expressly request for paper billing

It's a cost cutting exercise to be greener.

Original poster

Size6Feet · 14/08/2009 09:03

Thank you all. Seems it is correct then as that is what he said, that they just told him no more paper bills and to go online if he wants to see.

OP posts:

notwavingjustironing · 14/08/2009 09:08

I had a paper bill just this week - and I haven't been told its being phased out.

MarkStretch · 14/08/2009 09:10

They don't send me a paper bill anymore, haven't for ages and I didn't instruct them not to.

They just send me a text telling me how much my bill is this month and I can check it online if I want to.

sayithowitis · 15/08/2009 00:35

They told me a couple of months ago that from a certain date I would only get paper bills if I actively requested them. Otherwise they just send a text to let me know when bill is available to view online.

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