Thank you @PityParty4one ! (Please by all means post away, the more these stories are shared, the stronger the case for change I suppose and in some way may be cathartic.) I appreciate very much you sharing your experience as it's hard to convey to anyone who has not gone / isgoing through the same thing.
Yes! They are unequivocally two separate things and some posters seem hell bent on trying to write a narrative to suit their own agenda.
I'm very sorry @Soontobe60 but if my posts are disparate and disjointed it's a direct reflection of dealing with disparate and disjointed 'multi party agencies'.
Labelling me as paranoid is just rude and is stigmatises mental health for those that do suffer. I am assuming the other posters was just bored and goady, as nothing positive was offered.
I don’t feel it a entirely personal attack, but I feel it’s also the culture to come degree.
I was very clear in a post as to the outcomes I wanted based on the council and other third party connected agencies refusal to follow process and a complete lack of communication between departments resulting in unlawful decisions - I had a verbal admission in fact today which is par for the course. Unfortunately not on the housing issue but another department ...of course directly linked to these matters. This is either gross incompetence or deliberate delays, either one is as bad as the other under the circumstances.
May I ask in your professional experience, is it truly so inconceivable that there have been errors and staff cutting corners and personalising situations because of their own issues? You've never seen politics at play at work? Please.
This sh*t affects families at grass roots levels and my case is just one. Yes, there are other families at risk but this is mine.
So again what do I want (this is not historical as we would be here forever and life is too short for that, it's not exhaustive either):
Full investigation into why my documents are never processed in a timely and correct manner.
Why are processes and policies not adhered to?
Why are complaints never upheld even after factual inaccuracies in correspondence are most times identified as the reason the complaints are not upheld- why do I need to fact check absolutely everything?
Why do I have to complain to get any traction?
Why am I denied access to services (i am entitled to) and drip fed information?
Why do staff personalise situations at work - isn't this supposed to be a professional environment?
Why is there an insistence that the one single framework this organisation has to implement so inflexible that when i doesn't work, facts are twisted to suit a particular agenda.
Full investigation into why there is differential treatment in terms of residents tenancy agreements.
Remedy
Fair assessment and prioritisation
MH support framework with defined objectives and outcomes
Written apology and admission of wrong doing and accountability
Explanation of how 'they'/ the council can and will do better
Staff training programmes on how to be civil
SLAs on responses adhered to / due diligence at the highest level
Why is this such a hard ask when there is an at risk child?
Nobody, I repeat nobody, wants to be in this situation, it’s not deliberate ffs, it’s an absolute last resort to have to be in a position to have to (fight) access these services!