So I buy a stroller from mothercare 3 months ago with a 1 year guarantee. Noticed Brakes not working properly when dc nearly has accident on bus where stroller fell backwards. I took the stroller to my local branch and was told it needs to go in for repair but will take 4-6 weeks they have no lone pram they can lend me as none in stock.
They tell me to contact customer services who tell me there is nothing they can do I said to them brakes are faulty can't use as dangerous they said nothing they can do I said what about the guarantee they tell me it would have to be in repair on 3 separate occasions before they would replace the pram. Talk about not honouring the one year guarantee I now refuse to purchase anything from them ever again