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Note: This topic is for discussing pushchairs. Read our round up of the top pushchairs to find out which ones were awarded Mumsnet Best.

Kiddicare customer service (faulty stroller) Croydon or Thurrock?
1

Gingerbreadpixie · 26/02/2014 08:14

Hi. We bought an Uppababy G-Luxe from kiddicare just over a week ago, home delivered. The brake wire has snapped one side. We've decided to return to store rather than have them collect it as it'll make getting the replacement/repair/refund quicker and I won't be without a stroller for as long (hopefully!) I don't mind a repair if it's not noticeable. I do not want a superglue job though!

We can go to either if these stores. Has anyone got any experience of their customer service for pushchairs in either store?

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Rockchick1984 · 26/02/2014 11:43

Only returned a faulty product to them online but can't fault them - emailed them with a photo of the fault, they sent a courier who delivered the replacement item at the same time as collecting the faulty one so no time spent without the item. Oh, it was the Tuesday when I emailed, courier arranged for the Thursday.

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