I'm hoping the pushchair gurus can advise.
I purchased a BJCM 4 (2012) last week and have been using it since quite happily. However, I am experiencing an annoying issue with one of the front wheels. I like to have the wheels unlocked, in order to make the pram more steerable, but I am finding that the right front wheel (as you look from the rear) is locking in place automatically as I push the pram, meaning I have to keep stopping to adjust it back to unlocked. It can happen once or twice whilst out, or in the worst case every 5/10 metres as we walk.
This is becoming increasingly frustrating to me, particularly as the other front wheel has no similar issue, and stays freely unlocked. I should mention that I am using the pram on typical suburban streets, not off-road or on rough terrain.
Has anyone experienced a similar issue? What should I do - do I need to contact the (online) retailer I purchased from or is there a Baby Jogger customer care number I can call? I am concerned that the retailer may want the pram back to check it, but I really don't want to be without a pram. If it is the case that I would need to send the pram away, then I would prefer just to purchase a spare wheel - is that possible?