I contacted Silver Cross last week about the 3D Travel System I have in blue denim. We got the system for my son 3 years ago, but we stopped using it after about 18 months because the denim had faded quite badly, and looked like it had been bleached in some parts. I am due DC2 in July, so had a look on the net so see what they were selling for, and came across a thread on another site saying Silver Cross replaced all the fabric on their pram. So I emailed them about mine, and they are sending a courier tomorrow to collect the pram, replace all the material and the chassis on the pram, and all the material on the car sear. V impressed! Thought I would post about it in case anyone had a similar problem with their pram, or knew someone.