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Property/DIY

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Buyers asking for a 3k reduction

202 replies

cared · 02/02/2026 19:01

I’m selling my bungalow, and the buyers want a discount because there are no fensa certificates. My uncle, who’s a builder, replaced all the windows and doors 3 years ago. I offered to cover the cost of indemnity insurance to finalise the deal, but they declined and are now asking for a 3k reduction instead. The house has had a new boiler, rads, windows, front door, french doors at the back, new bathroom, flooring, guttering, a new driveway, and a few other minor updates. While it’s a small amount in the grand scheme of things, I feel like they’re already getting a good deal considering all the work I’ve put into the place, and honestly, I think they’re just taking the piss. AIBU to call their bluff?

OP posts:
cared · 02/02/2026 23:03

flippertyflipster · 02/02/2026 22:57

We sold our house and just got the indemnity insurance it wasn’t a problem. Same situation to you. I wouldn’t reduce for that, especially not that amount. Indemnity insurance is very common the house we bought had it for some building work on the kitchen.

I’m really surprised that so many people here think it’s rare, because I actually know quite a few people without fensa certificates. It’s already expensive to replace them all, and then you have to pay someone just to come in for 5 minutes to sign them off, right? lol

OP posts:
DeftWasp · 02/02/2026 23:06

cared · 02/02/2026 19:37

I’d understand your point if it was the heating, electrics, roof, etc, but it’s just the windows and doors. What do you think is going to happen? The house won’t blow up. They were installed 3 years ago. If there were any issues they would have shown up by now surely ??

I'm an electrician, and I'd tell them no way - our "part P" certificates are a load of old tosh and I've seen many an EICR that is a work of fiction - FENSA certs, way more ridiculous.

You have quite reasonably offered to cover an insurance, but they want £3K cash, which will not replace the windows or get a certificate on them - so they are happy to take your technically non compliant windows.

I did all my windows, and no I'm not a registered installer, so guess what, no certificate - do I care, no, would I reduce the price of my house, no way!

cared · 02/02/2026 23:07

Icouldabeenalawyer · 02/02/2026 23:01

Stick to your guns OP. We’ve just sold, no FENSA and no planing permission for a couple of minor bits. Indemnity insurance to cover all was £120 and solicitor said it’s incredibly common to have to purchase under these circumstances. Solicitor sorted it all for us & we paid. No delay caused. Plus windows/work done on the house was 10 years ago so our buyers were happy it was all ok!

Thank you! I honestly believe I've been more than reasonable. I know people say this all the time, but I really do think they're getting a great deal given the house's size and location, along with all the improvements I've made. As someone mentioned earlier, if the windows and doors are terrible, then 3 grand won't cover the repairs anyway, so where did they even get that number from?!

OP posts:
DeftWasp · 02/02/2026 23:08

cared · 02/02/2026 23:03

I’m really surprised that so many people here think it’s rare, because I actually know quite a few people without fensa certificates. It’s already expensive to replace them all, and then you have to pay someone just to come in for 5 minutes to sign them off, right? lol

Its not rare at all, the vast majority of houses have no paperwork, I get monthly calls from people I did work for and issued Part P paperwork, who have lost it, or thrown it out and want duplicates.

BoundaryGirl3939 · 02/02/2026 23:10

darkchocolatebounty · 02/02/2026 23:01

I’m not worked up about it, it just concerns me that you don’t have any awareness of how parroting what AI has told you makes you look.

If you’re going to insist on using it, you absolutely shouldn’t be relying on it without doing your own research.

Of course, it’s up to you if that’s how you want to be perceived, but I’d want to look more intelligent than that. Just a little advice!

I find it so weird myself that you're so worked up about this. Its a more intelligent knowledge tool than simply googling randomly.

Info from Google is also parroting. Sweet dreams honey!xox

DeftWasp · 02/02/2026 23:11

JemimaTiggywinkles · 02/02/2026 22:29

New windows and doors are major works that require certification these days (well for a decade really). Windows and doors are critical for security and safety. The OP has clearly marketed the place as renovated / nothing needs doing. That isn’t true if the windows weren’t done properly, so buyers are right to expect a reduced price. Their previous offer would have assumed all paperwork was in order, not just the bits of paperwork the OP thought important.

Not certified does not equal done properly or vice versa - in my daily life I see lots of electrical work certified by allegedly competent engineers that makes my toes curl - equally I have seen some excellent work done by enthusiastic amateurs, and vice versa

Icouldabeenalawyer · 02/02/2026 23:11

cared · 02/02/2026 23:07

Thank you! I honestly believe I've been more than reasonable. I know people say this all the time, but I really do think they're getting a great deal given the house's size and location, along with all the improvements I've made. As someone mentioned earlier, if the windows and doors are terrible, then 3 grand won't cover the repairs anyway, so where did they even get that number from?!

Deffo trying their luck asking for a reduction imo..esp. 3k 😧

bumptybum · 02/02/2026 23:17

NaiceBalonz · 02/02/2026 21:55

So you were being cheap when you had everything redone and you're being cheap now, over 3K. That tracks..

Everything electrical and plumbing was certified and how is using a relative ‘doing it on the cheap’? The relative is a builder ffs

BigAnne · 02/02/2026 23:24

Fulmine · 02/02/2026 22:59

Why wouldn't an indemnity have a value for the buyers? if it turns out there is anything wrong with the work, they have the security of knowing the cost of putting it right will be covered.

It only covers you for legal fees if the local authority take action against you. It certainly doesn't cover remedial work.

DrPrunesqualer · 02/02/2026 23:29

BigAnne · 02/02/2026 23:24

It only covers you for legal fees if the local authority take action against you. It certainly doesn't cover remedial work.

Agree
its useless really

DrPrunesqualer · 02/02/2026 23:31

bumptybum · 02/02/2026 23:17

Everything electrical and plumbing was certified and how is using a relative ‘doing it on the cheap’? The relative is a builder ffs

But not Fensa registered and tbh he should have known this

TheFireHorse · 02/02/2026 23:31

Agree with previous posters ftb are a PITA!

Understandable so it's a huge commitment, but yeah would def put house back on the market.

I would suggest that the market is getting better. I had 4 people bidding against each other last month on my house and I ended up getting £15k more than the asking!!!

DrPrunesqualer · 02/02/2026 23:33

DeftWasp · 02/02/2026 23:08

Its not rare at all, the vast majority of houses have no paperwork, I get monthly calls from people I did work for and issued Part P paperwork, who have lost it, or thrown it out and want duplicates.

But they do have approval and are requesting duplicates which is very different from not having approval at all

DeftWasp · 02/02/2026 23:35

TheFireHorse · 02/02/2026 23:31

Agree with previous posters ftb are a PITA!

Understandable so it's a huge commitment, but yeah would def put house back on the market.

I would suggest that the market is getting better. I had 4 people bidding against each other last month on my house and I ended up getting £15k more than the asking!!!

Agreed, and bungalows are often in demand by those downsizing / retiring, who are less demanding on the whole.

darkchocolatebounty · 03/02/2026 00:11

BoundaryGirl3939 · 02/02/2026 23:10

I find it so weird myself that you're so worked up about this. Its a more intelligent knowledge tool than simply googling randomly.

Info from Google is also parroting. Sweet dreams honey!xox

I already explained I wasn’t worked up about it, I was really only trying to help you look a bit less silly in this thread as you obviously haven’t the faintest clue what you’re talking about, as multiple posters have noticed.

This is an adult forum where people come looking for actual advice on things, your insistence on copying and pasting nonsense from ChatGPT is helping nobody. It’s clear to us all that you can’t read and understand posts here so for the OP’s sake I strongly suggest you don’t post on this thread again.

Twasasurprise · 03/02/2026 06:41

Fulmine · 02/02/2026 22:59

Why wouldn't an indemnity have a value for the buyers? if it turns out there is anything wrong with the work, they have the security of knowing the cost of putting it right will be covered.

That's not what an indemnity policy covers. If it did, it would be valuable.

mbonfield · 03/02/2026 08:01

I would tell them to go and take a jump,they are chancers. You are in no rush as you have stated.

PluckyChancer · 03/02/2026 08:23

cared · 02/02/2026 19:30

The thing is I’m not desperate to sell . I’m moving in with my partner but there’s no rush

Stick to your guns!

Depending on the market arguing for a few grand off for a spurious reason sometimes works, but as you’re not desperate to sell, stand firm and threaten to withdraw from the sale.

I had similar some years ago and was so pissed off as she tried this just before contracts were due to be signed, I actually took it off the market for 4 months. Luckily, the market was very active and I sold the property later for 50k more to a buy to let landlord who was a cash buyer.

District66 · 03/02/2026 08:29

I took a £ £4000 less offer on mine five years ago and to be honest, there’s been many occasion over the last five years where I could’ve done with That four grand and I also wonder if I’d have got more.
I kind of hoped karma would pay it forward. It turns out there is no karma 🙄

shhblackbag · 03/02/2026 08:35

cared · 02/02/2026 19:28

No he’s not, but he’s been a builder for 40 years. I think he’s more than capable of putting in a few windows and doors lol . They were installed 3 years and I’ve had no issues at all . Most people I know don’t have fensa registered windows / doors. I don’t know what the big deal is tbh . Roof, boiler I’d understand but not this

Edited

Then I think they're more than reasonable. But you don't have to agree. They'll find another house eventually.

canyon2000 · 03/02/2026 08:44

I sold 2 houses last year. Neither of them had Fensa certificates and it wasn't a problem with selling. I just ticked the box on the form that said no certificates and heard nothing more about it! I didn't need to buy indemnity insurance either.

DeftWasp · 03/02/2026 08:46

shhblackbag · 03/02/2026 08:35

Then I think they're more than reasonable. But you don't have to agree. They'll find another house eventually.

And I'd let them do that - the time for asking for a reduction is when you put an offer in - after that is poor form.

And the £3K does not fix the perceived issue, so if cheeky fuckery

I would simply tell the EA to put it back on the market, you will have another buyer soon enough.

DeftWasp · 03/02/2026 08:48

canyon2000 · 03/02/2026 08:44

I sold 2 houses last year. Neither of them had Fensa certificates and it wasn't a problem with selling. I just ticked the box on the form that said no certificates and heard nothing more about it! I didn't need to buy indemnity insurance either.

Exactly, unless a house has had an extension recently built, which requested a pile of paperwork, the majority simply don't have it - it was either never issued, thrown out etc. I've never known anyone be bothered.

Advocodo · 03/02/2026 09:44

I think you will find that if you refuse to reduce they will still buy your house. As you say it’s a pretty good deal. Have you looked to see what your competition is like? Good luck.

Wot23 · 03/02/2026 10:15

cared · 02/02/2026 19:37

I’d understand your point if it was the heating, electrics, roof, etc, but it’s just the windows and doors. What do you think is going to happen? The house won’t blow up. They were installed 3 years ago. If there were any issues they would have shown up by now surely ??

you have mentioned your willingness to purchase indemnity insurance, but bottom lines remains a FENSA certificate is required for most replacement windows or doors installed in England and Wales after 1 April 2002 to prove compliance with building regulations.
While not technically a legal document, it is essential for selling a property. If missing, a retrospective building regulation certificate or indemnity insurance is needed. The buyers want £3k as "compensation" for leaving themselves open to possible retrospective building regulation compliance inspection

As others have said, you cut corners, now it comes home to roost. Instead of indemnity, see how much it will cost you to get BR compliance. You might be surprised... scroll down for random google example of such cost
Domestic – Regularisation | Surrey Heath Building Control Consultancy

Bottom line however is the buyers are not being unreasonable in expecting you to recognise the impact of your shortcut.

Domestic – Regularisation | Surrey Heath Building Control Consultancy

https://www.shbcc.org.uk/fees-charges/domestic-regularisation/