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Buyers asking for a 3k reduction

202 replies

cared · 02/02/2026 19:01

I’m selling my bungalow, and the buyers want a discount because there are no fensa certificates. My uncle, who’s a builder, replaced all the windows and doors 3 years ago. I offered to cover the cost of indemnity insurance to finalise the deal, but they declined and are now asking for a 3k reduction instead. The house has had a new boiler, rads, windows, front door, french doors at the back, new bathroom, flooring, guttering, a new driveway, and a few other minor updates. While it’s a small amount in the grand scheme of things, I feel like they’re already getting a good deal considering all the work I’ve put into the place, and honestly, I think they’re just taking the piss. AIBU to call their bluff?

OP posts:
cared · 02/02/2026 19:40

TheFireHorse · 02/02/2026 19:37

I'd tell them to go whistle! You had 3 offers and went with them and they offered £5k less.

Your house is obviously desirable so either put it back on or can you go back the others that were interested?

Especially since you're in no rush.

Thank you. Yes, luckily I’m not in a rush as I’m moving in with my partner. I was considering asking the EA to contact the others that offered, think I will give them a call in the morning

OP posts:
C152 · 02/02/2026 19:41

Unfortunately, OP, I think you're going to come across this problem with most buyers now. It's really not an unreasonable ask (for the certificate). They'll be told by their solicitor what it's 'standard' to ask for and decide whether they want to take a risk and, if so, how much it will cost if their risk doesn't pay off.

It is annoying, but you really only have a few options:
(1) say no and see what they do;
(2) say no but add that are still willing to buy indemnity insurance for them;
(3) say yes;
(4) get the regularisation certificate another poster suggested.

And no, issues don't always show up immediately. That's why new builds usually have a 10 year warranty period for certain defects/issues.

Serenity75 · 02/02/2026 19:42

I had this when we Sold our old house. A friend had installed the windows. We got a man from the council to come round and he signed them off. I think it cost £150, but this was 16 years ago, so would probably be more now. A lot cheaper than £3k!!

Stillhere83 · 02/02/2026 19:42

I think they're trying it on, loads of places don't have them, I have never even thought about it when buying a property, nor has it ever come up with anything I've sold.

Flowersbloominwinter · 02/02/2026 19:42

KeepPumping · 02/02/2026 19:17

Certainly does, and with mortgage rates on the rise again I would definitely be wary of doing anything that could lose a buyer.

Edited

Mortgage rates aren't rising again here in the UK nor are they predicted to rise.

I disagree with you on the Fensa issue. Most people buying a house where the vendor has replaced the windows would want one they show compliance with local regs and the fact you haven't got them may seem like you have dodged the regs in some way. Is it worth 3k, that is up to you.

Stillhere83 · 02/02/2026 19:45

MissMoneyFairy · 02/02/2026 19:38

It's been a requirement since 2002, if he's not registered you can apply for retrospective building compliance, all buyers conveyancers will want to see proof of safe and compliant installation.

My recent buyers and their solicitor were crazy hot on regs for everything and it was never even mentioned.

cared · 02/02/2026 19:46

Gazelda · 02/02/2026 19:38

Without knowing how strong the market is in your area, I think an overall reduction of less than 5% of your asking price is reasonable.

I wouldn’t buy a property that had new windows without a FENSA. And I’d be wary now that I know your uncles a builder who cuts corners and has possibly done some of the other work on the bungalow.

did you obtain building regs compliance certificate as an alternative to fensa? If you did, that will suffice

My uncle only sorted the windows, doors and flooring. Heating system was done by a registered gas engineer/plumber, roofer sorted the guttering etc

OP posts:
cared · 02/02/2026 19:47

Stillhere83 · 02/02/2026 19:42

I think they're trying it on, loads of places don't have them, I have never even thought about it when buying a property, nor has it ever come up with anything I've sold.

yes same loads of people I’ve spoken to don’t have them. I don’t see what the big deal is really 🤷🏼‍♀️

OP posts:
CollieModdle · 02/02/2026 19:47

Any other buyers will also want a FENSA certificate.

In this market an offer £5k under asking is strong. Offers of 10% under are not unusual.

GrillaMilla · 02/02/2026 19:52

doglover90 · 02/02/2026 19:36

The 5k wasn't 'knocked off' as some sort of goodwill gesture, it was the agreed sale price. Since then it's come to light that there isn't a building regulations certificate for the windows and doors.

OP it depends on whether you'd be happy to lose the sale over 3k and whether you think you could sell again quickly for a higher price. Bear in mind it is often harder to sell when coming back onto the market again.

The price agreed was 5k less than the valuation. I presume other buyers might've paid the full asking price. So yes it's been reduced/knocked off however you want to phrase it!

Lulu1919 · 02/02/2026 19:56

Not sure getting an uncle and experienced builder can be classed as 'cutting corners '
You could maybe give another £1000 off
What has made them come up with the number 3000 ?

intrepidpanda · 02/02/2026 19:56

I pulled out completely for similar

DrySherry · 02/02/2026 19:56

GrillaMilla · 02/02/2026 19:52

The price agreed was 5k less than the valuation. I presume other buyers might've paid the full asking price. So yes it's been reduced/knocked off however you want to phrase it!

That is possible, but with the market the way it is the Op's next best offer, if she goes back on the market, might be 10k less

plentyofsunshine · 02/02/2026 20:02

Can''t you counter-negotiate? Remind them that they've already had £5k reduction which you're willing to add another £1k to but thats your final offer and if they don't accept it you'll re-market it.

MissingSockDetective · 02/02/2026 20:03

I'd just say no. When we sold a relative's home we said no to anything extra, they can like it or change their minds and you can move on to one of the other buyers. As you aren't desperate you are in quite a good position.

iusedtobeasize8 · 02/02/2026 20:03

I’ve just sold my house and they wanted Fensa certificates for windows we’d had installed. I think pretty much all solicitors will ask for them.
I’d cut my losses and go with the 3k deduction.

KeepPumping · 02/02/2026 20:04

Flowersbloominwinter · 02/02/2026 19:42

Mortgage rates aren't rising again here in the UK nor are they predicted to rise.

I disagree with you on the Fensa issue. Most people buying a house where the vendor has replaced the windows would want one they show compliance with local regs and the fact you haven't got them may seem like you have dodged the regs in some way. Is it worth 3k, that is up to you.

Edited

https://www.msn.com/en-in/news/other/mortgage-rates-back-on-the-rise-three-more-major-lenders-hike-home-loan-prices/ar-AA1VvEFr

MSN

https://www.msn.com/en-in/news/other/mortgage-rates-back-on-the-rise-three-more-major-lenders-hike-home-loan-prices/ar-AA1VvEFr

tedibear · 02/02/2026 20:04

cared · 02/02/2026 19:30

The thing is I’m not desperate to sell . I’m moving in with my partner but there’s no rush

It’s easy then. No, we had other interested parties and you’re already purchasing for less than asking.

We had a sale nearly fall through when selling our house. They went from we are first time buyers take ur time no rush for a move date. To 4wks later stating they want in 4wks from now or were pulling out. I always got the feeling they wouldn’t have pulled out as they told me they’d missed out on so many houses in the area and were in rented.

I was so tempted to tell them where to go. However we got full asking price and hadn’t had any other offers. Although it sold within 4wks. I gave in and we had to move in with family, incur storage costs and pay moving costs twice. It wasn’t fun. I’ve always wondered if I should have said no. Kinda wish I had and agreed to a date 8 wks from then or at least asked the question.

In your situation I’d be pushing back. Say no, test the water. They may agree to £1k reduction in the end or nothing at all.

SleepingisanArt · 02/02/2026 20:05

If you don't have the certificate or equivalent it can seriously delay the conveyancing whist they try to sort it. If your relative is FENSA registered he should have issued a certificate. If not then you can either get retrospective certification as a PP said. Or you can get insurance. FENSA has been a requirement since 2002 so windows older than that are exempt but its all to do with safety and energy efficiency.

GothicCola · 02/02/2026 20:08

I think you're lucky they only want £3k off as I would likely pull out of the purchase over this. A friend of mine had windows put in by a cowboy who didn't do the FENSA certificates and she ended up with bowing ceilings, so it isn't the non-issue you seem to think it is. Your uncle might be the world's best builder but your buyers don't know that.

KeepPumping · 02/02/2026 20:08

plentyofsunshine · 02/02/2026 20:02

Can''t you counter-negotiate? Remind them that they've already had £5k reduction which you're willing to add another £1k to but thats your final offer and if they don't accept it you'll re-market it.

Really not worth risking sitting on the market or another lower offer for the sake of 3k in my opinion, just let them think they got something and get the sale done.

kiwiane · 02/02/2026 20:08

If it was part of an extension with building regs approval then you don’t need the Fensa certs do you? Otherwise can your uncle produce certificates now? Maybe he keeps records. I’d pay for indemnity insurance if this can’t be resolved.

cared · 02/02/2026 20:08

SleepingisanArt · 02/02/2026 20:05

If you don't have the certificate or equivalent it can seriously delay the conveyancing whist they try to sort it. If your relative is FENSA registered he should have issued a certificate. If not then you can either get retrospective certification as a PP said. Or you can get insurance. FENSA has been a requirement since 2002 so windows older than that are exempt but its all to do with safety and energy efficiency.

I’ve offered to pay for Fensa Indemnity insurance but they said no. They want 3k off the purchase price

OP posts:
Nearly50omg · 02/02/2026 20:09

Bungalows are always in demand so they are in a different market altogether - tell them to go swivel! What’s the £3k going to be for?

Nearly50omg · 02/02/2026 20:10

cared · 02/02/2026 20:08

I’ve offered to pay for Fensa Indemnity insurance but they said no. They want 3k off the purchase price

So it’s not about the windows at all the they are having money problems. Pull out now