Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Property/DIY

Join our Property forum for renovation, DIY, and house selling advice.

Buyers asking for a 3k reduction

202 replies

cared · 02/02/2026 19:01

I’m selling my bungalow, and the buyers want a discount because there are no fensa certificates. My uncle, who’s a builder, replaced all the windows and doors 3 years ago. I offered to cover the cost of indemnity insurance to finalise the deal, but they declined and are now asking for a 3k reduction instead. The house has had a new boiler, rads, windows, front door, french doors at the back, new bathroom, flooring, guttering, a new driveway, and a few other minor updates. While it’s a small amount in the grand scheme of things, I feel like they’re already getting a good deal considering all the work I’ve put into the place, and honestly, I think they’re just taking the piss. AIBU to call their bluff?

OP posts:
cared · 02/02/2026 20:41

Slave2Avocads · 02/02/2026 20:39

Illegal windows?? 🤣

apparently so 😂

OP posts:
ASometimeThing · 02/02/2026 20:44

Get the windows regularised through building control. It’ll probably be less than 1k.

Otherwise, expect any offers to be lower than the asking price.

PS Indemnities are worth nothing.

BigMommasHouse · 02/02/2026 20:49

Tell them that the price you advertised the house at reflects the condition that it is in. The price would have been higher if the windows had recently been replaced and certificated.

Helen1625 · 02/02/2026 20:50

BigMommasHouse · 02/02/2026 20:49

Tell them that the price you advertised the house at reflects the condition that it is in. The price would have been higher if the windows had recently been replaced and certificated.

Good point!

TwoLeftSocksWithHoles · 02/02/2026 20:51

lucya66 · 02/02/2026 19:30

I wouldn’t allow that. Indemnity

Indemnity insurance doesn't cover the cost of resolving any issues, only covers any legal costs involved.

I don't think idemnity policies have any value (other than to the insurance companies).

BigAnne · 02/02/2026 20:52

WhatMummyMakesSheEats · 02/02/2026 20:38

I think it’s cheeky as an indemnity policy should be all you should need. We had the same issue as we didn’t have a fensa certificate because we paid a friend of a friend cash in hand so they didn’t register them (I didn’t know this at the time!). If we wanted to register them we would have to pay the cost of the tax we didn’t pay - again I didn’t know this until we sold 5 years later. With an indemnity policy they can’t have any issues with it as not their fault or something? That’s what our solicitor told us and it was much cheaper and all went through fine. Unless things have changed in 3 years!

Edited

What good would an indemnity policy be?

DisforDarkChocolate · 02/02/2026 20:53

notatinydancer · 02/02/2026 20:33

Besides the point but what if you can’t find the FENSA certificate? I had new windows in 2007. No idea where they are now ?

You can see them online but you have to pay for duplicates.

KeepPumping · 02/02/2026 20:56

cared · 02/02/2026 19:01

I’m selling my bungalow, and the buyers want a discount because there are no fensa certificates. My uncle, who’s a builder, replaced all the windows and doors 3 years ago. I offered to cover the cost of indemnity insurance to finalise the deal, but they declined and are now asking for a 3k reduction instead. The house has had a new boiler, rads, windows, front door, french doors at the back, new bathroom, flooring, guttering, a new driveway, and a few other minor updates. While it’s a small amount in the grand scheme of things, I feel like they’re already getting a good deal considering all the work I’ve put into the place, and honestly, I think they’re just taking the piss. AIBU to call their bluff?

Did you have loads of other offers?

Mcdhotchoc · 02/02/2026 20:57

If they are buying a house with 3 year old windows, too right they want a cert.
The panes could blow 5 mins after purchase

Chisbots · 02/02/2026 21:00

It's not just a warranty, it's is in lieu of building control and that the windows were fitted by a qualified person.

Fensa actually come round and check if they're installed correctly too, sometimes. I was gobsmacked when they came here.

cared · 02/02/2026 21:02

KeepPumping · 02/02/2026 20:56

Did you have loads of other offers?

2 others, but chose them as they are first time buyers

OP posts:
Chisbots · 02/02/2026 21:05

FTB will want everything in order. It's different to knowing it's unlikely to be an issue. Plus they will have problems selling too, if they need to.

BoundaryGirl3939 · 02/02/2026 21:10

How long does a Fensa license last? Until you get new windows?

And out of curiously, how much would it have cost you to get a Fensa license for them? I want to compare the cost to their 3000.

darkchocolatebounty · 02/02/2026 21:13

Helen1625 · 02/02/2026 20:40

So for an extra 3 grand off they're prepared to ignore the fact that they still won't have FENSA certificates?

It sounds like they're trying it on.

They're not going to replace all the doors and windows again, are they? Not with 3 grand they're not.

If you are happy to risk them pulling out by not giving in to their demand, then perhaps you could pay the couple of hundred pounds that people are suggesting that will get you retrospect certificates/regs or whatever. Then the next buyers who come along will have everything they need and you won't have the hassle again.

Cannot believe some people are saying you were cutting corners by hiring a relative to do the work. If it's someone who you trust to do a good job, I'd take that any day over a builder you've found online who may or may not be arsed to turn up and do a decent job. Not that that will matter to buyers, they don't know your relative - just wanted to say that I don't think you were cutting corners, quite the opposite!!

I disagree with you. OP is cutting corners on the administration side of things, maybe jot the actual building work.

I have no reason to disbelieve her if she says the relative is a good builder as I’ve no skin in this game (although as the buyer I’m not sure I wouldn’t get a second opinion), but the fact remains that by not bothering to get Fensa/Certass certificates, she’s created a problem for herself that any conveyancer is going to flag.

The discount is clearly a tactic but I’m sure they’re not the only people who would try it.

darkchocolatebounty · 02/02/2026 21:15

There’s also the risk to the buyer that they don’t actually have any idea when the windows were done. You can tell them they were done 3 years ago but for all they know they were actually done 8, 10, 12 years ago; you’ve no proof.

notatinydancer · 02/02/2026 21:18

DisforDarkChocolate · 02/02/2026 20:53

You can see them online but you have to pay for duplicates.

Thank you. Just looked £30.

BoundaryGirl3939 · 02/02/2026 21:21

According to ChatGpt, it costs 100-200 pounds to get a retrospective Fensa license.

Buyers are taking the piss. I wouldn't entertain them, and wouldn't bother me if I lost them as prospective buyers. Prefer a fair sale and to walk away with dignity intact.

ItsSoHot · 02/02/2026 21:25

BoundaryGirl3939 · 02/02/2026 21:21

According to ChatGpt, it costs 100-200 pounds to get a retrospective Fensa license.

Buyers are taking the piss. I wouldn't entertain them, and wouldn't bother me if I lost them as prospective buyers. Prefer a fair sale and to walk away with dignity intact.

that’s assuming that the windows are compliant - there is every chance that alterations and further replacement will need to be done to get the windows to comply and that’s likely to be why they are asking for the reduction

if the OP is so confident that her uncle is a master window fitter, just apply for the Regularisation Certificate and solve the issue 😉

cared · 02/02/2026 21:26

darkchocolatebounty · 02/02/2026 21:15

There’s also the risk to the buyer that they don’t actually have any idea when the windows were done. You can tell them they were done 3 years ago but for all they know they were actually done 8, 10, 12 years ago; you’ve no proof.

That is true to be fair. I’m not sure how accurate Google maps are but there’s photos of the house before and after so unless those dates are wrong there is that lol

OP posts:
BoundaryGirl3939 · 02/02/2026 21:30

ItsSoHot · 02/02/2026 21:25

that’s assuming that the windows are compliant - there is every chance that alterations and further replacement will need to be done to get the windows to comply and that’s likely to be why they are asking for the reduction

if the OP is so confident that her uncle is a master window fitter, just apply for the Regularisation Certificate and solve the issue 😉

Uncle is a builder though. I'm sure installing windows is straightforward. Can't be much wrong with them. They've been strong for the past 3 years.

I would get the windows inspected and go from there. You might get a pleasant surprise at inspection. If not, reassess how ypu want to negotiate. You dont have to sell to them.

TinselTurnip · 02/02/2026 21:33

You could always get the council to come and check the windows, I think it's only a couple of hundred pounds.

BoundaryGirl3939 · 02/02/2026 21:41

According to ChatGpt, most houses obtain the Retrospective license.

Sometimes minor adjustments need to be made, e.g sealant.

Only rarely does it fail.

I would take photos of the windows, upload them and ask ChatGpt to give you a general judgement on how well the windows have been fitted.

ItsSoHot · 02/02/2026 21:46

BoundaryGirl3939 · 02/02/2026 21:30

Uncle is a builder though. I'm sure installing windows is straightforward. Can't be much wrong with them. They've been strong for the past 3 years.

I would get the windows inspected and go from there. You might get a pleasant surprise at inspection. If not, reassess how ypu want to negotiate. You dont have to sell to them.

things that you need to take into account when fitting windows include:

1 - how far into the window reveal to locate the windows - getting it wrong can cause cold bridging and as a result, damp and mold.

2 - safety glass in critical locations. Having glass that breaks into sharp shards if you fall into it can be deadly

3 - trickle vents - ventilating a house can be the difference between having a dry house and a house full of condensation and mold

4 - means of escape windows. Having suitable windows with the correct hinges that allow you to escape in the event of a fire can be the difference between life and death.

you’d be amazed how many builders will fit windows that don’t meet those requirements. Requirements that are there for the safety and wellbeing of the building users.

hopefully OP’s uncle isn’t one of them - getting a regularisation application would be the quickest way to find out

Geronimode · 02/02/2026 21:50

Agree with pps - either get the retrospective sign off or accept the discount.
You’ll more than likely come up against this again if you pull out so you may as well try and get it signed off yourself before pulling out.

Will pulling out and restarting the process cost you much in fees? I’d consider that too.

BoundaryGirl3939 · 02/02/2026 21:52

ItsSoHot · 02/02/2026 21:46

things that you need to take into account when fitting windows include:

1 - how far into the window reveal to locate the windows - getting it wrong can cause cold bridging and as a result, damp and mold.

2 - safety glass in critical locations. Having glass that breaks into sharp shards if you fall into it can be deadly

3 - trickle vents - ventilating a house can be the difference between having a dry house and a house full of condensation and mold

4 - means of escape windows. Having suitable windows with the correct hinges that allow you to escape in the event of a fire can be the difference between life and death.

you’d be amazed how many builders will fit windows that don’t meet those requirements. Requirements that are there for the safety and wellbeing of the building users.

hopefully OP’s uncle isn’t one of them - getting a regularisation application would be the quickest way to find out

I would get a 2nd opinion before applying for the license as if application fails, you are legally required to recorrect windows.

Most new windows open out fully should there be a fire, and almost all modern double-glazed units supplied in the last 20 years already use safety glass.