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Ghosted by mortgage brokers?

3 replies

HalfAwakeInAFakeEmpire · 21/11/2024 14:22

Has anyone had issues where an independent mortgage broker just stopped replying to your emails? The service from broker #1 wasn’t exactly amazing from the start, but initially they seemed to at least make an effort. Now nothing. Given up on that one and contacted a second broker who came highly recommended and again very responsive straight away but as I described our specific situation in more detail the replies also became few and far between. Now I’m giving broker #2 the benefit of the doubt and waiting a bit more time, but frankly I’m starting to get strong “your case is too complicated and I can’t be arsed with it” vibes from the lack of responses from now 2 different brokers. I just wish they would communicate, and if they don’t think they can find us a lender just say so! Is that too much to ask for?!

OP posts:
usernamesareharddamnit · 21/11/2024 15:02

Have you checked they’re not going to your spam folder?

RidingMyBike · 21/11/2024 16:34

Is this a paid-for mortgage broker (ie charges fees) or commission only?

If your situation is complicated you could find you need to use one that charges fees or a higher commission.

Passmetheaero · 21/11/2024 17:30

Yes this now happening to me right now - and I’d paid them a fortune in ‘professional’ fees and ‘application’ fees. Eventually had enough and arranged mortgage myself with hsbc- had the offer through within 72 hours! Bloody brilliant.

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