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Original poster

Last minute delay for completion nightmare

378 replies

wishIwasonholiday10 · 23/11/2023 13:36

We are supposed to be completing today but our lawyers IT system is completely down and they have been unable to transfer the money. Has anyone experienced something similar and what happened next? Our sellers just rung us panicking as they have had all their stuff packed up and we have loads to deliveries booked to the new house tomorrow (whiteware, furniture etc). We are bottom of the chain - will be liable for everyone’s costs even if it’s our lawyers fault?

OP posts:
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8
anyusernamesnotused · 01/12/2023 15:15

@KeyboardMash Hopefully if things are starting to move, it won't be too long.

I'll keep my fingers crossed for you. I'd wish you luck but I don't think you'd want mine atm 😩

Jano432 · 01/12/2023 17:54

Bottom.of our chain are using ONP.

Should have moved earlier this week.

Contracts exchanged today. Moving Monday.

Happy days

poetryandwine · 01/12/2023 18:18

Just coming on to say that this is actually part of an international incident. My friend in America was supposed to complete - known as ‘closing’ there - on Monday 27/11. But all of the large US title companies were victims of hacking or hacking attempts over the period 23/11-25/11. She was lucky: her closing was delayed by only one day and deposit of funds by two days. The situation in America seems to be returning to normal more quickly, possibly because they do not have chains.

anyusernamesnotused · 01/12/2023 18:50

@Jano432 amazing! More good news!

Congratulations!

CBcats · 01/12/2023 21:08

Excellent news @Jano432 so please for you 👏👏👏

alicefenton88 · 01/12/2023 21:42

Taylor Rose called me earlier. Expecting a resolution imminently but did not give a timescale. Told me they’d prioritise people with mortgages.

User136921 · 02/12/2023 07:53

It was on the BBC breakfast, at 7:17 if anyone want to watch on iPlayer

User136921 · 02/12/2023 07:59

It's on Moneybox on radio 4 just after midday

anyusernamesnotused · 02/12/2023 09:22

@User136921 Thank you for that, I’ve just watched it, no mention of timescales though unfortunately.

We’re decided to go out for the day today to get away from the boxes!

LynBin100 · 02/12/2023 09:25

@anyusernamesnotused yup, if the frustration of not moving doesn't get to you, the boxes certainly will! We didn't exchange in the end yesterday, a different Solicitor in our chain was 'unavailable to exchange' whatever that means!!

anyusernamesnotused · 02/12/2023 09:53

@LynBin100 oh no, I’m sorry. How frustrating!

kalalondon · 02/12/2023 09:54

Latest update from Talbots, BAU from Monday. Unfortunately I'm with Taylor Rose, hopefully they will do something similar.

Last minute delay for completion nightmare
Choux · 02/12/2023 10:21

I know there is a view that a cyber attack could happen to anyone and I am amazed at how little mainstream coverage there is (possibly in recognition of that?) but surely CTS is going out of business after this?

One post here says a firm has already switched IT companies and many others will be asking questions to CTS once this is resolved.

CTS seem to be in a state of flux at the moment. The CEO left at the start of November and the new CEO and a new COO don't start until the New Year. The new CEO has apparently been identified but not yet named so might not even be contractually confirmed yet.

So the Chief Tech Officer who has been there 16 years is currently answerable only to an Executive Chairman who is the Chairman filling in as CEO.

So there is barely a Board at a time of real crisis for the company.

anyusernamesnotused · 02/12/2023 10:24

@kalalondon hopefully others will do the same.

we’ve had hints that we’ll know on Monday but our issue isn’t with either Talbots or Taylor Rose.

the annoying thing is we exchanged at the end of October and we were ready to go then but someone in the chain wanted a month in between exchange and completion. So now here we are..

LynBin100 · 02/12/2023 10:25

@anyusernamesnotused wow! That's a ridiculously long time between exch and completion

LynBin100 · 02/12/2023 10:27

@choux. I agree, I don't think the cyber attack is the issue as there are many- it's how you deal with it and communicate and how quickly things get back to normal. I'm not saying it's easy, but I think everyone can agree this particular issue with CTS has not been handled well

anyusernamesnotused · 02/12/2023 11:07

@LynBin100 I know - they didn’t say until we were ready to exchange either. In fairness, I think there was a genuine reason behind it but that wasn’t communicated to us until very recently.

you can imagine how frustrated we are. We’ve been living out of boxes for months.

Carlymc3107 · 04/12/2023 11:00

Has anyone had any updates regarding exchanging today? Bottom.of the chain are with Taylor rose

Whatadayyyy · 04/12/2023 11:04

I’ve changed the solicitor on mine so it can get finalised. My offer expires soon and I’m not taking any chances waiting. Especially with Christmas and new year right around the corner

Carlymc3107 · 04/12/2023 11:06

Were you with Taylor rose?

LynBin100 · 04/12/2023 11:08

No news yet. Middle of our chain is TR.

anyusernamesnotused · 04/12/2023 11:12

No news here yet either. We’re not TR though.

I was really hoping we’d get some answers today!

LinL · 04/12/2023 11:37

Whatadayyyy · 04/12/2023 11:04

I’ve changed the solicitor on mine so it can get finalised. My offer expires soon and I’m not taking any chances waiting. Especially with Christmas and new year right around the corner

if you change solicitors now, don't they have to re-do all the work and with the festive seasons around the corner, how long will they take? Setfords can't give us any timescale on how long it takes for them to restore our files. It's impossible to make decision without knowing how long do we have to wait

Whatadayyyy · 04/12/2023 11:40

This reply has been withdrawn

This message has been withdrawn at the poster's request

kalalondon · 04/12/2023 12:11

Email from my TR case handler when I asked if there's any update and whether there's any plan to implement a back-up solution like Talbots and ONP appear to have done

"Good morning,

There is no further update as our systems are not back online yet. We expect this to be resolved soon.

Unfortunately, there are no back-up systems in place so we have to wait for the third-party provider to restore access.

Kind regards"