Hi it's a slightly complicated issue so please bear with.
We were housed in temporary accommodation by our insurance company. The insurance company hired a relocation company to arrange this and pay the deposit. The deposit was then taken off our claim balance so it is now owed to us.
We lived there a year, we did a walk round at the end of the tenancy there was a small mark on the floor of under stair cupboard that we could not remove. The landlord said they would replace it and gave a rough estimate of £40. We were told we should get the deposit back in two weeks. (It is secure) after a month I contacted them again to see where it was and was told they were waiting on a quote but should be sorted this week. It's been anouther three weeks so I tried to ring. Landlord messaged and said they are still waiting for a quote. Where do I stand. ? It's been 7 weeks , the complication is the deposit is in the relocation companies name so I assume it will be paid to them and they will return it to us so I'm not sure how to escalate this if they don't pay. Any advice?