We let out a furnished property for 3 years. Ended tenancy in agreement with tenants who moved out with £450 rent arrears. I approached agency (Barnard Marcus) who had 'managed' it (ie claimed a % of rent each month and did nothing else) about getting full £1500 deposit back. They said I had to pay for their checkout report (rip off £150 + £60 to start process of claim). Their clerk said the property was left clean - it was not. Furniture was also left stained or torn and unusable. Tenants also kept a dog at the property which wasn't supposed to be allowed, so there were scratches and dog hair everywhere. Barnard Marcus now say TDS doesn't allow me to claim full cost for replacement furniture after 3 years - I don't think that's very long for stuff to be maintained in a reasonable condition. The tenants have also now disappeared. So, BM will retain most of my deposit (they will pay me the rent arrears), forever as far as I can see, as they won't give it to me and they can't pay absent tenants. No idea what to do.