Hello,
Finally after a year and a half (slightly longer) the kitchen company have finally completed the kitchen!
it’s been an absolute disaster (wrong parts delivered many many times, 50 joiner visits at least ! (Prob a lot more) managers walk out, wrong sized doors, size, shapes delivered, complaints procedures not acknowledged). We’ve had to send 100+ emails, dozens of phone calls, were ignored for long periods. It was only finally sorted when I tracked down the managing director and guessed at his email address and complained directly to him.
Rather not name the company but what do you think I should be asking for in terms of a percentage discount?
Or is there any thing else wise mumsnetters can think of?
Could do a daily mail - but doubtful I’d get any cash out of them.
I really want quite a lot of cash out of them!!!!
Thank you for any suggestions!