Hi all, paid for house to be professionally packed and moved to removal company's storage in November and it was delivered to new house in June by same company.
I paid for insurance and dismantling furniture.
There were 3 items broken totalling about £500 and furniture was damaged - not so that it is unusable but knocked and scraped, which I feel wouldn't have happened had it been dismantled like I paid for.
Reported all damages in email with photos within 7 days as per guidelines, but took them 5 weeks to send someone out to assess the damage (luckily I hadn't thrown any of the broken items out!)
Despite multiple chasers, still no further on 6 weeks after they came to assess the damage. Have googled removals ombudsman, but it says can't help with damaged goods.
How else can I escalate this? Straight to the insurer? Threaten small claims?
Any ideas very welcome! Thanks!